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Managing, Controlling, and Improving Quality

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Managing, controlling and improving quality is a critical activity in modern business organizations. Quality is directly linked to productivity, competitiveness, customer satisfaction, business growth, elimination of waste and other non-value added activities, and overall business success. Cycle time and throughput is just as important in a hospital emergency room as it is in a semiconductor factory. Defects and errors don't occur just in factories, they occur in transactional and service business such as banks, insurance ...

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Managing, Controlling, and Improving Quality
2010, Wiley, Hoboken, NJ

ISBN-13: 9780471697916


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