Contextual Design: Defining Customer-Centered Systems

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Contextual design is a state-of-the-art approach to designing products directly from an understanding of how the customer works and what the customer needs. Based on a method developed and taught by the authors, this is a practical, hands-on guide that articulates the underlying principles of contextual design and shows how to use them to address different problems, constraints, and organizational situations.

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Contextual Design: Defining Customer-Centered Systems
1997, Morgan Kaufmann Publishers, San Francisco, CA

ISBN-13: 9781558604117

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